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Evidence Guide: SITXCOM301 - Address protocol requirements

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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SITXCOM301 - Address protocol requirements

What evidence can you provide to prove your understanding of each of the following citeria?

Source information on appropriate protocol.

  1. Assess the need for protocol to be followed for the particular situation.
  2. Identify relevant sources of protocol information.
  3. Liaise with customers to determine appropriate protocol.
  4. Interpret relevant protocol information to inform work practice.
Assess the need for protocol to be followed for the particular situation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify relevant sources of protocol information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with customers to determine appropriate protocol.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret relevant protocol information to inform work practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate the use of protocol.

  1. Identify specific work activities that require appropriate use of protocol.
  2. Provide protocol briefings to staff and suppliers.
  3. Coordinate the use of correct protocol for the delivery of products and services.
Identify specific work activities that require appropriate use of protocol.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide protocol briefings to staff and suppliers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate the use of correct protocol for the delivery of products and services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update knowledge of protocol.

  1. Identify and use opportunities to update protocol knowledge.
  2. Share updated knowledge with customers and colleagues.
Identify and use opportunities to update protocol knowledge.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Share updated knowledge with customers and colleagues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

source accurate information on multiple and diverse protocol requirements

use protocol for diverse oral and written purposes

integrate knowledge of protocol when organising business activities.

Context of and specific resources for assessment

Assessment must ensure use of:

current protocol information.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation, using roles plays, of the individual addressing and introducing dignitaries and officials

activities to assess the individual’s ability to:

source information on protocol

coordinate the use of correct protocol for the delivery of products and services

evaluation of documents prepared by the individual which include use of protocol:

briefing papers

correspondence to dignitaries and officials

invitations

marketing materials

running sheets

written or oral questioning to assess knowledge of key sources of information on protocol and protocols for different situations

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITTGDE401 Coordinate and operate tours

SITTTSL201 Operate an online information system

SITXEVT401 Plan inhouse events or functions

SITXMPR401 Coordinate production of brochures and marketing materials.

Required Skills and Knowledge

Required skills

communication skills to:

liaise with customers, clients, their agents and personal assistants to ascertain protocol

address dignitaries and officials using appropriate language

learning skills to continually seek information to enhance knowledge of protocol

literacy skills to:

read and interpret unfamiliar and complex protocol information

research and analyse information on protocol

write correspondence to dignitaries and officials, invitations and team briefing papers

self-management skills to take responsibility for meeting protocol requirements

teamwork skills to share protocol information with team members to ensure protocol is followed.

Required knowledge

main types of civic functions held in Australia

importance and role of protocol in different business situations

key sources of information on protocol for:

Australian honours system, including order of precedence, ranks and forms of address, and wearing of honours and medals

involvement of Indigenous Australians and other cultural groups in business activities

correct use of national and state symbols, including flags, anthems and military salutes

forms of address for different VIPs and dignitaries, both for written correspondence and in oral communication

protocols for different situations, including:

invitations to VIPs

arrival procedures, including for heads of state or government officials

introduction protocols and order of speakers

order of precedence for official guests

seating arrangements

dress styles.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Particular situation may involve:

event organisation, including:

citizenship ceremonies

civic receptions

formal parades

freedom of city ceremonies

national day receptions

private functions

general business administration

issuing marketing materials reflecting correct titles of dignitaries

meeting the requirements of dignitaries and officials

meeting the requirements of entertainers and masters of ceremony.

Sources of protocol information may include:

Aboriginal Land Councils

Australia Day Councils

customers, clients, their agents and personal assistants

federal, state or territory, and local government protocol departments

Internet

libraries

Office of the United Nations.

Specific work activities may involve:

addressing and introducing dignitaries and officials

correspondence to dignitaries and officials

issuing invitations

liaison with dignitaries and officials

preparing:

briefing papers

marketing materials

running sheets

providing various services during the conduct of an event, including onsite management and service of food and beverage.

Products and services may include:

accommodation

events

functions

meetings

tours.

Opportunities to update protocol knowledge may include:

informal networking with colleagues

Internet research

reading relevant journals.